Most people are nervous when they get a letter or a phone call from a state investigator. The investigator will tell you, "I'm looking into a complaint." You will be asked for a written statement, or to visit the investigator's office.
At this stage, you have not been charged with a violation. The investigator wants a statement so that he or she can charge you. Anything you say can either hurt you or help you.
Every situation is different. But the following guidelines can help:
- Remember the investigator is writing down everything you say over the phone, and anything you write can be used in a hearing later.
- Ask questions. If the investigator will not tell you why they are calling, say you're sorry but you can't answer unless you have enough information to understand what the investigator needs.
- Don’t guess or estimate the information you give the Department. If you can’t remember or don’t have paperwork (such as emails, logs, or timesheets) to help prove your version of events, tell the investigator you want to be sure everything you say is accurate, and that you don’t remember the details.
- Give the investigator any paperwork you have. If the investigator asks you to come to his or her office for an interview, find a lawyer or other legal representative to go with you.
- Respond to the investigator before the deadline.